Channel Connections
Google, TripAdvisor, OTA portals, social & web forms.
Monitor and respond to reviews across channels, boost ratings with automated invites, and uncover insights to improve tours, guides, and partners.
Google, TripAdvisor, OTA portals, social & web forms.
Aggregate reviews & messages with filters and assignments.
Send review requests after tour completion via SMS/email.
Approved replies with personalization tokens.
Flag critical issues and assign follow‑ups to owners.
NLP to detect topics like guide, hotel, bus, price.
Detect UGC trends and permission workflows.
CSAT/NPS with branching for deeper diagnostics.
Duplicate/abusive review detection and suppression.
Shareable ratings for suppliers and guides.
Trends by branch, product, route, channel.
Consent logs, masking, and data retention controls.
Manage brand perception across all major platforms.
Turn feedback into product and service changes.
Templates and workflows reduce handling time.
Scorecards drive quality with vendors and guides.