Channel Connections
Google, TripAdvisor, OTA portals, social & web forms.
Online Reputation & Review Management
Online Reputation & Review Management — Standard Features
Monitor and respond to reviews across channels, boost ratings with automated invites, and uncover insights to improve tours, guides, and partners.
Request Free Customization
Invites, unified inbox, sentiment analytics
Key outcomes
Reputation Suite
Review-Focused
- Post‑tour invites lift review volume
- Unified inbox & templates
- Themes & sentiment analytics
- Convert feedback to bookings
Core capabilities
Standard Features
Unified Inbox
Aggregate reviews & messages with filters and assignments.
Automated Invites
Send review requests after tour completion via SMS/email.
Response Templates
Approved replies with personalization tokens.
Escalation & Tasks
Flag critical issues and assign follow‑ups to owners.
Sentiment & Themes
NLP to detect topics like guide, hotel, bus, price.
Photo & Media Handling
Detect UGC trends and permission workflows.
Survey Builder
CSAT/NPS with branching for deeper diagnostics.
Fraud & Spam Filters
Duplicate/abusive review detection and suppression.
Partner Scorecards
Shareable ratings for suppliers and guides.
Reports & Benchmarks
Trends by branch, product, route, channel.
Compliance
Consent logs, masking, and data retention controls.
Business value
Business Benefits
Trust
Manage brand perception across all major platforms.
Continuous Improvement
Turn feedback into product and service changes.
Team Productivity
Templates and workflows reduce handling time.
Partner Alignment
Scorecards drive quality with vendors and guides.
Technology stack
Technology & Integration
Google/TripAdvisor APIs
Email/SMS Gateway
Social Networks
Booking/CRM
Data Warehouse & BI
OpenAPI / Webhooks
SSO / OAuth2
Deliverables
What You Get
Channel connectors
Invite & template pack
Dashboard samples
API & payload examples
Pilot & training
Annual maintenance
Ready to customize
Win hearts online—convert feedback into bookings.
Tell us your current process & systems; we'll configure a pilot with your data.