Contact & 360° Profile
Trips, spend, preferences, documents, and consent history.
Centralize traveler data and grow lifetime value: 360° profiles, lead & pipeline management, segmentation & scoring, omnichannel campaigns (email/WhatsApp/SMS), loyalty tiers & points/miles, vouchers & referrals, surveys & NPS, service desk & SLAs, consent/privacy controls, and revenue & retention analytics.
Trips, spend, preferences, documents, and consent history.
Stages, tasks, reminders, assignments and SLAs.
RFM/LTV scores, behavior & preference tags, look‑alikes.
Email, WhatsApp & SMS with templates, AB tests & drip flows.
Earning/expiry rules, member tiers, partner redemptions.
Promo codes, gift cards, referral links and fraud checks.
Tickets, categories, priorities, macros and satisfaction.
Trip feedback, CSAT/NPS forms, insights & alerts.
Opt‑in/out, purpose logging, DSR tools and retention policy.
Revenue, retention, cohort & campaign performance.
Identity resolution, pixels, webhooks and data exports.
Push notifications, wallets & membership QR in app.
Loyalty programs and personalized offers drive retention.
Targeted campaigns reduce wasted spend.
Unified tickets & SLAs improve resolution time.
Sales, ops and support share the same data foundation.
Consent, DSR and masking protect customer privacy.
Cohorts, churn risk and campaign attribution.