Contact & 360° Profile
Trips, spend, preferences, documents, and consent history.
Customer CRM & Loyalty Program
Customer CRM & Loyalty Program — Standard Features
Centralize traveler data and grow lifetime value: 360° profiles, lead & pipeline management, segmentation & scoring, omnichannel campaigns (email/WhatsApp/SMS), loyalty tiers & points/miles, vouchers & referrals, surveys & NPS, service desk & SLAs, consent/privacy controls, and revenue & retention analytics.
Request Free Customization
Personalized offers, loyalty rewards, proactive service
Key outcomes
CRM Suite
Customer 360°
- Personalized offers & loyalty rewards
- Right message to right segment
- Proactive service & timely win‑backs
- Segmentation & scoring
Core capabilities
Standard Features
Leads & Pipeline
Stages, tasks, reminders, assignments and SLAs.
Segmentation & Scoring
RFM/LTV scores, behavior & preference tags, look‑alikes.
Omnichannel Campaigns
Email, WhatsApp & SMS with templates, AB tests & drip flows.
Loyalty Tiers & Points/Miles
Earning/expiry rules, member tiers, partner redemptions.
Vouchers & Referrals
Promo codes, gift cards, referral links and fraud checks.
Service Desk & SLAs
Tickets, categories, priorities, macros and satisfaction.
Surveys & NPS
Trip feedback, CSAT/NPS forms, insights & alerts.
Consent & Privacy
Opt‑in/out, purpose logging, DSR tools and retention policy.
Analytics & Dashboards
Revenue, retention, cohort & campaign performance.
CDP & Integration
Identity resolution, pixels, webhooks and data exports.
Mobile App Connect
Push notifications, wallets & membership QR in app.
Business value
Business Benefits
Grow Repeat Sales
Loyalty programs and personalized offers drive retention.
Improve ROI
Targeted campaigns reduce wasted spend.
Service Excellence
Unified tickets & SLAs improve resolution time.
Single Customer View
Sales, ops and support share the same data foundation.
Compliance Ready
Consent, DSR and masking protect customer privacy.
Actionable Insight
Cohorts, churn risk and campaign attribution.
Technology stack
Technology & Integration
Email/WhatsApp/SMS APIs
Payment & Voucher Providers
Mobile App & Wallet
Accounting & Data Warehouse
Identity & SSO (OAuth2)
OpenAPI / Webhooks
CDP/ETL Connectors
Deliverables
What You Get
Branding & templates
Sample segments & flows
OpenAPI & payload examples
Pilot setup & training
Annual maintenance
Cloud or on‑prem
Ready to customize
Increase lifetime value—engage the right travelers at the right time.
Share your segments and current channels; we'll configure scoring, campaigns and loyalty rules for a pilot.