Hotels, Restaurant, and Hospitality
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Online Reputation & Review Management
Pemantauan & respons ulasan dari OTA/sosial, analitik sentimen, dan workflow tindak lanjut service recovery.
↑ RatingSkor rata-rata meningkat
↑ Response RateTanggapan cepat & konsisten
↑ InsightsTren topik layanan
Standard Features
Review Aggregation
Kumpulkan review multi sumber.
Sentiment & Topics
Analitik NLP topik layanan.
Response Templates
Panduan & persetujuan.
Service Recovery
Tiket & SLA perbaikan.
Surveys & NPS
Kuesioner pasca-stay.
Alerts
Notifikasi ulasan kritis.
Reporting
Rating, response time, topics.
Integration
OTA APIs, CRM.
Business Benefits
Reputasi Naik
Respons konsisten & cepat.
Perbaikan Berkelanjutan
Insight topik layanan.
Koordinasi
Service recovery terlacak.
Transparansi
Dashboard reputasi terpadu.
Efisiensi
Template jawaban menghemat waktu.
Technology & Integration
NLP/Analytics
REST APIs
OTA APIs
SSO/RBAC
Notifications
What You Get
Template respons
Dashboard reputasi
Integrasi sumber review
Flow service recovery
Pilot & training
Maintenance tahunan + CR
Ready to customize
Kelola reputasi online secara proaktif & terukur.
Sebutkan channel review — kami siapkan agregasi, analitik, dan workflow respons.
Request Free Customization
