Guest Profiles & 360°
Preferences, history, and consent.
Guest profiles, segmentation, campaigns
Guest CRM & Loyalty Program
Manage guest profiles, segmentation, campaigns, and point/tier-based loyalty programs across properties. Build personal and lasting guest relationships.
Request CRM & Loyalty Demo
100 percent risk free, no upfront payment or long term contract commitment
Key performance metrics
Guest Ops
Repeat, Spend, NPS
- Increased repeat visits
- Effective cross/upsell
- Higher guest satisfaction
- Personalized communication
Standard features
Complete CRM & Loyalty Suite
End-to-end functionality covering guest profiles, segmentation, campaigns, and loyalty programs for comprehensive guest relationship management.
Segmentation & Offers
Rules and personalization.
Loyalty Tiers & Points
Earn/burn, benefits, and expiry.
Campaigns & Journeys
Email/WA, triggers, and A/B testing.
Feedback & NPS
Surveys and actions.
Consent & Privacy
GDPR-like controls.
Reporting
CLV, retention, and cohort.
Integration
PMS, POS, and booking engine.
Business benefits
Why Choose Our CRM & Loyalty Solution
Transform your guest relationships with personalized communication, loyalty programs, and comprehensive guest management tools.
Customer Proximity
Relevant and timely communication.
High Value
Loyalty programs drive spend.
Privacy Compliance
Managed consent and preferences.
Transparency
Measurable campaign performance.
Ecosystem
Consistent guest data across systems.
Technology & integration
Modern Technology Stack
Built with modern architecture for scalability, security, and seamless integration with your existing systems.
CRM/ESP
REST APIs
Consent/Privacy
Loyalty Engine
Analytics/BI
What you get
Complete Implementation Package
Everything you need to successfully implement and maintain your CRM and loyalty solution.
Implementation Deliverables
- Profile and segmentation schema
- Campaign templates
- Tier and point programs
- CLV/retention dashboard
- PMS/POS integration
- Pilot testing and training
- Annual maintenance + change requests
Ongoing Support
Comprehensive support including system maintenance, updates, and continuous improvements to ensure your CRM and loyalty system evolves with your business needs.
Ready to Build Guest Relationships?
Build personal and lasting guest relationships. Specify your segments and benefits — we'll set up campaigns, loyalty programs, and integrations.
Ready to customize — Build personal & lasting guest relationships