Segmentation & Queues
Risk/DPD/behavior segments, prioritised queues, and auto‑assignment.
Delinquency control from soft to hard collections: segmentation & strategies, dialer/WA campaigns, field collection & repossession, promises-to-pay, disputes, restructuring, and recoveries — with real‑time dashboards and LMS/GL integration.
Risk/DPD/behavior segments, prioritised queues, and auto‑assignment.
Dialer, WhatsApp/SMS/email, scripts, and contact outcomes.
PTP capture, reminders, break handling, and PTP‑kept rates.
Ticketing, ageing, resolutions, and regulatory responses.
Extensions, reschedules, partial/discount settlements, and approvals.
Routes, GPS check‑in/out, visit notes, photos, receipts, and offline sync.
Case creation, vendor assignment, towing/storage, and charges.
Instant payment links, virtual accounts, and auto‑recon.
Penalties/fees, reversals, journals, and GL/Tax postings.
Roll rates, cure, liquidation, productivity, and recovery yields.
Do‑not‑call, consent, recordings, and call QA scorecards.
LMS/GL, dialer/WA gateway, payment gateway/VA, document mgmt, and BI.