Collection & Recovery Management Suite

Collection & Recovery Management

Delinquency control from soft to hard collections: segmentation & strategies, dialer/WA campaigns, field collection & repossession, promises-to-pay, disputes, restructuring, and recoveries — with real‑time dashboards and LMS/GL integration.

Lower DPD/Write‑offs

Efficient Ops

Compliant

Request Free Customization

Designed for multifinance collection operations

Complete Collection

Soft to Hard

Strategies that work
Dialer, WA, and field apps
Maker‑checker & audit trail

Core Features

Collection & Recovery Management Modules

End-to-end collection management from soft reminders to hard recovery with automated workflows and real-time dashboards.

Segmentation & Queues

Risk/DPD/behavior segments, prioritised queues, and auto‑assignment.

Contact Center Campaigns

Dialer, WhatsApp/SMS/email, scripts, and contact outcomes.

Promises‑to‑Pay (PTP)

PTP capture, reminders, break handling, and PTP‑kept rates.

Disputes & Complaints

Ticketing, ageing, resolutions, and regulatory responses.

Restructures & Settlements

Extensions, reschedules, partial/discount settlements, and approvals.

Field Collection App

Routes, GPS check‑in/out, visit notes, photos, receipts, and offline sync.

Repossession Workflow

Case creation, vendor assignment, towing/storage, and charges.

Payment Links & VAs

Instant payment links, virtual accounts, and auto‑recon.

Charges & Accounting

Penalties/fees, reversals, journals, and GL/Tax postings.

Dashboards & KPIs

Roll rates, cure, liquidation, productivity, and recovery yields.

Compliance & QA

Do‑not‑call, consent, recordings, and call QA scorecards.

Integrations

LMS/GL, dialer/WA gateway, payment gateway/VA, document mgmt, and BI.

Technology & Integration

Technology and Integration

Connects to LMS/GL, dialer/WA gateway, payment gateway/VA, document mgmt, and BI systems.

Integration Options

LMS/GL, Dialer & WA Gateway, Payment Gateway/VA, GPS/Maps, Document Management, Data Warehouse/BI

What You Get

Included with Your Solution

Everything you need to successfully implement and run your collection management operations.

Deliverables

Free customization (strategies & flows), Trial access until go‑live, Annual maintenance incl. change requests, Training & SOP templates, On‑prem or cloud deployment

Rayterton can start the project without any upfront payment and without long term contracts. The focus is to make sure the solution fits and successfully goes live first.