A unified platform to digitize end to end public services and internal government operations. Deliver integrated citizen portals, permits and licensing, case management, digital correspondence, inter agency workflows, and complete audit trails.
Provide a single entry point for citizens and businesses to access services, submit applications, track progress, receive notifications, and download official documents.
One portal for all services with identity verification, self service profile, submission history, status tracking, and digital receipts.
Improve transparency with consistent updates through web, email, and WhatsApp notification gateways. Support service SLAs and escalations.
Digitize licensing processes from application, verification, field inspection, approval, issuance, renewal, and enforcement with complete audit history.
Configurable forms, document requirements, and fee calculation with digital payment readiness.
Checklist based verification, data matching, and document authenticity checks with reviewer notes.
Schedule visits, assign inspectors, capture evidence, geo tagged notes, and inspection results.
Multi level approval by unit, supervisor, and committee with delegation and escalation rules.
Generate permit numbers, QR codes, and downloadable certificates. Manage renewals and reminders.
Periodic checks, violation records, warning letters, and enforcement actions with audit logs.
Handle citizen complaints, service disruptions, and public cases with structured workflow, assignment, SLA tracking, evidence, and clear accountability.
Replace manual paper based workflows with digital letters, disposition routing, document registers, archives, and search with access controls and tamper evident history.
Register letters, assign numbers, upload attachments, and route for review and signature approval.
Route tasks across units with notes, deadlines, escalation, and clear accountability per step.
Standardized templates for official letters, reports, permits, and certificates with controlled changes.
Retention policies, classification, versioning, and secure access for long term preservation.
Full text search, metadata filters, and case linkage to quickly find documents and evidence.
Track who created, viewed, changed, and approved every record with exportable audit reports.
Provide leadership dashboards for service performance, workload, bottlenecks, and citizen satisfaction. Support reporting requirements with scheduled exports and evidence packs.
Monitor service volumes, SLA performance, pending approvals, and regional distribution with drill down.
Exportable reports for audits, inspections, and public accountability. Record level traceability is retained.